By Brian Lehaney
Textual content addresses the theoretical, technical, and managerial concerns in wisdom administration. for college kids and enterprise managers. contains index and references. Softcover, hardcover to be had. DLC: wisdom administration.
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Additional resources for Beyond Knowledge Management
Knowledge management to Ramsell applies to the processes, people, and systems implemented to promote collaborative work and knowledge sharing—a sociotechnical viewpoint. The challenge is to create a culture in which knowledge sharing is encouraged and rewarded. The organisation needs to develop the view that the collective knowledge of a group is more powerful than that of an individual. The means by which this vision was to be achieved in the Abbey was through the use of communities. These communities could: • Create a working environment for people needing to collaborate across business areas or geographical locations.
After all, if we had wanted tomato soup, we wouldn't have pressed the hot chocolate button (however, if this is a regular as opposed to an occasional occurrence, we will learn to modify our behaviour to fit that of the technology's). We learn that technology that does not provide us with the expected outcome builds frustration and anger, and that we learn to circumvent the system—the thump that provides us with free coffee, or the kettle hidden in the desk drawer. We learn from the use of email systems that organisations can either tolerate our misdemeanours or attempt to control them (which will not endear them to us).
These four variables are what underpin the work of Pan and Scarbrough discussed above. The diamond would indicate that the knowledge processes should also be coordinated and balanced along the IT infrastructure, with people being the connecting link. Okunoye argues that most recent frameworks proposed for KM include sociotechnical components, giving as examples Alavi (1997), the APQC (1996), and Sena and Shani (1999) in relation to their work on intellectual capital and KM. Shani, writing with Stebbins (1998), discusses the origins of sociotechnical systems theory and the application of these theories to non-routine work situations.
Beyond Knowledge Management by Brian Lehaney