Get Cisco Unified Contact Center Enterprise (UCCE) PDF

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By Gary Ford

ISBN-10: 1587141175

ISBN-13: 9781587141171

Cisco Unified touch middle firm (UCCE) integrates a number of elements and will serve a large spectrum of commercial specifications. during this ebook, Gary Ford, an skilled Cisco UCCE advisor brings jointly the entire assistance you want to optimally configure and deal with UCCE in any surroundings. the writer stocks in-depth insights overlaying either the firm and hosted models of UCCE. He offers an administrator's view of the way to accomplish key UCCE projects and why they paintings as they do. He completely addresses software configuration, brokers, scripting, IVR, dial plans, UCM, mistakes dealing with, reporting, metrics, and lots of different key subject matters. you can find confirmed, standardized configuration examples that support put off blunders and decrease downtime, step by step walkthroughs of numerous real configurations, and thorough insurance of tracking and troubleshooting UCCE structures. Cisco Unified touch heart firm (UCCE) is an vital source that will help you installation and function UCCE platforms reliably and successfully.

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Additional info for Cisco Unified Contact Center Enterprise (UCCE)

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Info Chapter 3: Deployment Models Factors to Consider When Choosing a Deployment Model Unless you deploy UCCE in a greenfield site, the solutions architect generally has to design the UCCE solution around the existing legacy architecture. Many things influence which deployment model is chosen, including the following: ■ The location and sizing of existing public switched telephone network (PSTN) connections ■ Current data centers or server room locations ■ Whether any traditional Automatic Call Distributors (ACD) are in use or require interoperability for system integration or future migration ■ How redundancy and survivability should occur during failure or disaster scenarios This last point, with the number and size of sites, is a key influencer in the chosen deployment model for both greenfield and legacy migration/integration.

UC endpoints: Unified Communications endpoints are user devices such as a deskphone, a softphone application running on a client PC, or even a video camera connected to the phone and PC for videoconferencing. IP handsets have all the functionality you would expect from a normal telephone but also include advanced functionality such as directory applications and presence running on the phone. info 15 16 Cisco Unified Contact Center Enterprise (UCCE) Summary This chapter has provided a high-level overview of some of the features and platforms that comprise the Cisco Contact Center suite.

Although this section only addresses the application redundancy features of UCCE for disaster recovery planning, it is also important to consider the nontechnology failures or disasters, many of which have become high profile in the media recently. Such disasters include large-scale flooding or hurricanes, countywide power disruptions, nationwide pandemics such as flu, and even software attacks including denial of service and viruses. The core UCCE components are designed to be deployed in a redundant fashion without a single point of failure.

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Cisco Unified Contact Center Enterprise (UCCE) by Gary Ford

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